Envision's Policies

Our goal is for each customer to feel valued!

Contact us and we will happily address your concern

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I Would Like a Refund:

Refunds on purchased tickets are available up until 15 days before the date of the workshop (no refund after this date). Refunds will include the ticket price less a $25 processing fee for all refunds/price adjustments. *Prices subject to change. Refunds within 15 days of workshops will be in the form of a workshop credit (credits do not expire).

Refund for the Basic EMDR Training

Please note that the refund policy for the Basic EMDR Training is different than for the workshops. Please refer to the Basic EMDR Training webpage to review the refund policy.

I Missed a Live Workshop:

Our Live Workshop come with a 60 day access to its recording. If you missed the live workshop, we will send you the access to the recording 5 business days after the live event. If you plan on attending the live presentation, please pay attention to the time zone differences. Time zones are listed on the registration page for each workshop as well as on Envision’s website. You must adjust your schedule to accommodate time differences. Envision’s refund policy applies to missed workshops.

Cancelled or Postponed Workshops

There are certain times when workshops may be cancelled or postponed due to guest speaker circumstances, weather-related circumstances, and (rarely) low enrollment. In the event that this happens, participants will receive an email as soon as the decision is made and given the option to attend the postponed event, switch to a new event, or have their registration fee refunded in full.

Grievance Policy & Procedure

Disability Access:

If you require ADA accommodations, please contact our office 15 days or more before the event. We cannot ensure accommodations without adequate prior notification.

*IF YOU HAVE SPECIAL NEEDS, DISABILITY OR CONCERNS: Please contact Envision at registration@envisionservices.ca

Grievances:

All grievances must be in writing to registration@envisionservices.ca, and will be replied to within 5 - 10 business days.

Please take note of the following organizational grievance policy, which details how your complaint will be addressed by Envision:

 

  1. Complaints or grievances received in writing or via email are forwarded for review by Envision organizational members including:

    1. The CE Program Administrator, or

    2. Other advisory group members based on geographic distribution, experience, professional specialty, etc. (e.g. if the grievance is specific to a psychologist, the grievance will be forwarded to and reviewed by psychologist advisory group members).

  2. The relevant organizational member will review the complaint or grievance, and may request more information or proof, however informal, of the allegation from the aggrieved.

  3. The complaint or grievance and any supporting information will be presented to the advisory group by the relevant organizational member at the advisory group quarterly meeting or sooner if needed and discussed.

  4. The advisory groups action in response to complaint or grievance will be made democratically.

  5. Information is shared and utilized to improve future courses.

  6. Envision will respond in writing or via email informing the aggrieved of the outcome.